Customer Service

Shop with Confidence Customer Service

Customer Care Team Hours
Monday - Friday:  8:30 a.m. - 5:00 p.m. CST
Toll Free Number:  1-800-768-9182  Prompt 3
Outside the United States: 1-205-664-2059 Prompt 3

We're here to help make your on-line experience enjoyable. You'll find answers here to our most commonly asked questions.

Please choose from the following categories for more information:

• Frequently Asked Questions
• Billing/Payment Information
• Shipping Information
• Account Setup Information
• Privacy and Security Information
• Return/Exchange Information
• About Us
• Terms of Use
• Health and Wellness Resource Center

We strive to provide you with the lowest prices possible on SHOPMedRx.com as well as in our retail stores. However, sometimes a price online does not match the price in a store. SHOPMedRx.com's prices may be either higher or lower than local store prices. Our local stores do not honor SHOPMedRx.com pricing or online competitor advertisements from outside of a store's local trade area.