Frequently Asked Questions

SHOPMedRX.com is your complete source for Medical Supplies and Homecare Equipment. It's filled with great products, product information, and helpful links. Use these helpful FAQ to make the best use of your time when you visit. Because we're constantly adding new products and helpful information, bookmark these pages and come back often to see what's new.

When will my Order be Delivered?
If you order by 2:00 pm (CST), all products in-stock are shipped the same day by our affiliated couriers to the contiguous 48 states. (Standard delivery time is usually two to three business days from time shipped). Rush Shipping is available on most products at an additional shipping charge. Sorry, we are currently not able to ship to APO/FPO addresses or PO boxes.

Can I cancel my Order?
No, not at this time. Once an order has been submitted "in process", it cannot be cancelled due to automated processing and fast delivery to our customers.

Please do not refuse the package when delivery is attempted. Once the order arrives please call us for a return authorization number and we will issue your refund of the product's purchase price and applicable taxes to your payment method once we have received and processed the returned product(s). A restocking fee may be charged on some products. Refused orders will be subject to a 35% restocking fee.

What Internet browser is best for viewing this site?
Our site has been optimized for Netscape Navigator 6 and above and Microsoft's Internet Explorer 5 and above. If you don't use one of these browsers, you may experience difficulty viewing some areas of our Web site. To update your browser, please visit www.netscape.com or www.microsoft.com.

Do you have a non-graphics version of your site?
No. However, images on this site will display "alternative" text if you opt to disable graphics in your browser.

How can I make your site operate/download more quickly?
A minimum connection speed of 56K is recommended for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from one page to the next.

How can I quickly find what I'm looking for on your site?
We give you three great ways to find what you need online:

   » Shop by Categories and Sub Categories:
Our online store has the same great categories as a MASH Retail store. Just click one of the categories listed on the left hand side of the page to get started.

   » Shop by Search:
Our powerful search function lets you enter either a keyword, brand name or product number to find what you need. Just enter your search term in the box and click "Go." Search is at the top left of each page.

   » Shopping Directory:
Click on the SHOPPING DIRECTORY tab located at the top of each page to view all of Categories and Sub Categories on one page of our online store.

Can't find what your looking for? Simply click the LIVE HELP tab at the top right of any page for assistance.

What are the benefits of registering online with SHOPMedRx.com?
When you register on SHOPMedRx.com, you can take advantage of a variety of free benefits and services:

   » Email product information to friends and family
   » Speed through checkout
   » Order History of previously placed orders
   » One-Click Re-Ordering from previously placed orders
   » Receive e-mail notices of new products, special offers
   » and much much more

Does SHOPMedRx.com have a policy regarding my privacy on the Web?
It is our policy to never share your information with anyone unless we have your permission. All information you send to us is transmitted through our secure server, which encrypts all information so it cannot be read by anyone other than SHOPMedRx.com.

Does the online store have the same selection and pricing as your stores?
Our online store carries a limited selection of our in-store products, as well as a wide assortment of Online Only items not found in our retail stores. And, just as prices in our stores may vary by region, so are our online prices sometimes different from those at the MASH retail stores because we ship from central distribution centers.

Do you have available inventory information on your site?
Unfortunately, online inventory tracking information is not currently available. We will notify you if a product you order online is not available.

How can I find a local MASH Retail Store?
Simply click on the CONTACT US tab at the top right of any page and you'll get the address and phone number of a local retail store.

How can I submit comments or suggestions about the site?
We welcome your feedback. As our most valuable asset, you can help make this site the best it can be. You can reach us by e-mail, by standard postal mail, or by phone. Simply click on the CONTACT US tab at the top right of any page.

What are Gift Certificates and E-GiftCards?
SHOPMedRx.com Gift Certificates and E-GiftCards are used to purchase merchandise and services from any MASH Retail Store or SHOPMedRx.com.    E-Giftcards can be reloaded by calling Customer Care at 800-768-9182 prompt 4.  Gift Certificates and E-Giftcards have no fees and they never expire.  Any usused balance remains on the cerifiticate or e-giftcard until spent.   Gift Certificates and E-Giftcards are not redeemable for cash or credit and cannot be returned for a refund.  Gift Certificate and E-Giftcards  are deemed purchased in and issued in the State of Alabama.  Gift Certificates and E-Giftcards if lost or stolen may be replaced by calling 800-768-9182 prompt 4, your original receipt/email is required.