Cancellation & refund policy

You may cancel your ShopMedRx membership or subscription at any time by contacting us at support@shopmedrx.com or (888) 555-0142, or through your account settings. Cancellation takes effect at the end of the current billing period; you will keep access to services already paid for through that date and will not be charged again.

To avoid being charged for the next cycle, please cancel at least 48 hours before your renewal date. Cancelling does not automatically stop a prescription already transmitted to a pharmacy; contact us right away if an order is in progress.

Consultation and membership fees are generally non-refundable once a licensed clinician has reviewed your intake, because the service has been performed. If a clinician determines that treatment is not appropriate for you before any review-based service is delivered, you will not be charged for medication and any medication charges already made will be refunded in full.

Medications and prescription products cannot be returned, resold, or refunded once shipped, in line with federal and state pharmacy law. If your order arrives damaged, incorrect, or does not arrive, contact us within 14 days of the expected delivery date and we will arrange a replacement or a refund at no additional cost to you.

Approved refunds are issued to the original payment method and typically post within 5-10 business days, depending on your bank or card issuer.

Email support@shopmedrx.com or call (888) 555-0142 with your name, order number, and a short description of the issue. We respond to refund requests within 2 business days.

This policy is part of, and should be read together with, our Terms of Use.