Cancellation and refund policy
You may cancel your ShopMedRx membership or subscription at any time by contacting support@shopmedrx.com; cancellation takes effect at the end of the current billing period. Consultation and membership fees are non-refundable once a licensed clinician has reviewed your intake. Medications cannot be returned or refunded once shipped, as required by pharmacy law; if an order arrives damaged, incorrect, or does not arrive, contact us within 14 days for a replacement or refund. Approved refunds are returned to the original payment method within 5-10 business days. Full details are in our Cancellation & Refund Policy and Terms of Use.
Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.
ShopMedRx is a technology platform and does not practice medicine or dispense medication. Clinical services are provided by licensed clinicians, and prescriptions are dispensed by independent pharmacy partners listed in our Terms of Use. Nothing here is medical advice, and no prescription is guaranteed.
Important safety information
Compounded drug products are not FDA approved. FDA does not evaluate compounded products for safety, effectiveness, or quality. Prescription products require an online consultation with a healthcare provider who will determine if a prescription is appropriate. Some services may not be available in all 50 states or Washington D.C. Please visit our website for full details, applicable restrictions, and important drug safety information. Results are not guaranteed and may vary by individual as part of a personalized weight loss and health program.